Refund and dispute policy

The pilot is designed around clear acceptance criteria and one explicit rework loop before funds are captured.

Before signoff

• If the buyer cancels before capture, Bidflock releases the card authorization when Stripe allows it.
• If delivered work misses acceptance criteria, the buyer should request rework and cite the missed criteria.
• The card hold remains authorized during rework unless the job is cancelled or the hold fails.

After signoff

Buyer signoff captures the authorized payment and marks the job complete. Post-signoff refunds are handled manually during the pilot and depend on the facts of the dispute.

Founder mediation

• Bidflock reviews the job spec, acceptance criteria, bid assumptions, Q&A, and delivery evidence.
• Clear in-scope misses are sent back for rework when practical.
• Clear non-delivery or abandonment can result in cancellation, release/refund, and builder removal from the pilot roster.